Refund Policy

Last Updated: [Insert Date]

Thank you for shopping with Vidtak. We’re here to make sure you love your purchase—but if something isn’t right, we’re happy to help.

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30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

To be eligible for a return:

• Your item must be in the same condition as when you received it

• It must be unworn or unused, with tags attached, and in its original packaging

• You must provide proof of purchase (e.g., receipt or order confirmation)

To start a return, email us at support@vidtak.com.
Returns must be sent back after contacting us first—items sent without approval will not be accepted.

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How Returns Work

If your return is approved:

• We’ll email you a return shipping label

• We’ll provide detailed instructions on where and how to send your package

You may contact us anytime at support@vidtak.com for return-related questions.

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Damages & Issues

Please inspect your order when it arrives.
Contact us immediately if:

• The item is damaged

• The wrong item was received

• The item is defective

We’ll evaluate the issue and make it right.

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Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized products

• Personal care items (e.g., beauty or hygiene products)

• Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

• Sale items

• Gift cards

If you’re unsure if your item qualifies, please reach out.

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Exchanges

If you’d like a different item, the fastest method is to:

1. Request a return

2. Once accepted, make a new purchase for the item you want

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European Union 14-Day Cooling-Off Period

If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must still be:

• Unused and in original condition

• In original packaging with tags

• Accompanied by proof of purchase

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Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval status.

If approved:

• A refund will be issued to your original payment method within 10 business days

Please note:

• Your bank or credit card company may take additional time to process and post the refund

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at support@vidtak.com.