FAQ

1. How long does shipping take?

Shipping times may vary depending on your location and the items you’ve ordered. Typically, orders are delivered within 7–14 business days.
Please note: international orders may take longer due to customs processing.

2. What payment methods do you accept?

We accept all major credit cards, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

We also offer PayPal for added flexibility and security.

3. Can I track my order?

Yes! Once your order has shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your package through the shipping carrier’s website.

4. What is your return policy?

We offer a 14-day return policy. If you're not satisfied with your purchase, you may return your item within 14 days of receiving it for a full refund.
Items must be:

  • Unused and in their original condition

  • Returned with original packaging and proof of purchase

5. How do I initiate a return?

To initiate a return, please contact us at support@vidtak.com.
We’ll provide step-by-step instructions and issue a return label if your item qualifies.

6. Do you offer international shipping?

Yes, Vidtak ships internationally to select countries.
Please note: Import duties, customs taxes, and fees may apply and are the responsibility of the customer. Check your country’s import policies before placing an order.

7. Can I cancel or modify my order?

If you need to cancel or change your order, contact us as soon as possible at support@vidtak.com.
We’ll do our best to accommodate your request, but once an order has shipped, it can no longer be canceled or edited.

8. What if my item arrives damaged or defective?

If your item is damaged or defective, contact us at support@vidtak.com within 48 hours of delivery.
Please include:

  • Your order number

  • A photo or video of the damage
    We’ll arrange a replacement or refund based on the situation.

9. Do you offer wholesale or bulk discounts?

Yes! We offer bulk and wholesale pricing for select items like tripods, lens kits, and accessories.
Email us at support@vidtak.com with your request, quantity, and business details, and we’ll send you a custom quote.

10. How can I contact customer support?

You can reach our support team anytime at support@vidtak.com.
We aim to respond to all inquiries within 24 hours (Monday through Friday).